SM Introduces SAM Customer Service Robot

Thursday, March 28, 2019

SM has been in the forefront of the mall scene, leading since then. They always come out with innovations and this time, it’s not that different. They are introducing the first ever in mall robot called SAM. It’s a humanoid robot with AI capabilities. It is programmed to deliver personalized and efficient interaction with customers. For now they ar going to release her at SM Megamall and soon there will be more in other branches.

SM Supermalls COO Steven Tan says “SAM will provide better customer service, the latest innovation only from SM.”

SAM is equipped with an advanced face recognition technology so you’ll get personalized greetings, help with information about all the things related to mall operations, places to shop, locations where to eat, so you wouldn’t say “kahit saan” if you’re asked by friends and family. This robot was created by CAL-COMP Technology Philippines. SAM will be walking around SM Atrium, SM Mega Fashion Hall, Bank Drive and other locations. Ask SAM if you need help!


No comments: