UnionBank Launches UPAY

Wednesday, November 17, 2021


Union Bank of the Philippines just recently held its 12th E-Media TalkTales to talk about how UnionBank SME Business Banking can help MSMEs start their business through UPAY, an all in one fully digital payment acceptance hub.

James Ileto the Head of Corporate Media for Unionbank says "We're in the golden age of E-Commerce in the Philippines and a lot of businesses have registered their businesses online. The enterprising nature of Filipinos is seen to continue in the next few months. It's growth, and higher demand for digital payments happens as economic recovery trails in the country. Unionbank is empowering Filipino entrepreneurs which is why we're launching an MSME solution today."

Jaypee Soliman the VP for Customer Segment Management Head for Unionbank says "More than a million of MSME's have registered in the recent year, it's an area of huge opportunities especially because of factors that have forced us to transform digitally. The MSME segment is vast, but customer interaction should be common. Digital channels should be taken advantage to reach more clients. 34.5 percent now have bank accounts and digital payments to stay connected with customers. Shopee, Lazada, social media platforms, even Viber are putting up seller platforms. Storefronts should have digital payments. The need to digitize payment collection should be easy to understand, properly be accounted for. We at Unionbank went straight to customers, businesses don't need fancy solutions, but relevant ones. It's not about the business alone, but the community. It's about customer experience, who is there to help them? Platforms for MSME's have been in Unionbank that are specially designed for MSME entrepreneurs. From opening bank accounts, business loans, local and international bank transfers, bill payments, mobile check payments and more. This is UPAY for MSME's. It's got fully digital entrollment and instant activation, showcases multi channel collection capabilities, usability in multiple types of transactions, low cost entry."

Gerry Austria the Merchant Acquiring Payment Gateway Head for Unionbank says "The numbers are promising especially to our existing MSME clients. Clients have access to the app, in a month or two, they will be more aware and getting UPAY for MSME's out there. This app will level the playingfield than bigger merchants. Previously only bigger corporations have access to it, we're making it easier. Around 1 Million businesses is our target, ambitious, but perhaps more. When we designed UPAY we wanted to do away with the hassles to set up payments. We made it accessible, not much forms, just download the app. You don't need to be in the actual store for someone to pay you, you just create payment links and send it to the customer. Convenient to all parties."

This is convenient and knowing that it's all digital is reassuring. I can't wait to try it out myself soon!


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